Frequently Asked Questions
Everything you need to know about shopping with Bory.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location, though we offer free standard shipping on all orders over $50.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website. You can also track your order status directly through your Bory account dashboard.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return any item within 30 days of delivery for a full refund or exchange, provided the item is in its original, unused condition with all tags attached.
Which payment methods do you accept?
Bory accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar item you already own to ensure the perfect fit.
Are your products sustainably sourced?
Quality and ethics are at the heart of Bory. We partner with manufacturers who adhere to strict fair-labor practices and we prioritize eco-friendly materials whenever possible to minimize our environmental footprint.